Join Washington Health Institute in making a difference in our community.


Washington Health Institute is dedicated to providing superior medical care that exceeds the expectations of our patients. This goal makes it an exciting and positive environment for all team members.

Our mission is to provide a unique experience to both patients and team members. The delivery of patient-centered oriented health care is at the core of everything we do. We recognize that to achieve this goal, we must provide a great environment in which team members can realize their full potential and flourish; not only as employees, but as human beings.


Email your resume to: [email protected]

Reports to: Director of Ryan White Services

Position Summary:

Medical Case Management is responsible for the provision of a wide-range of customercentered activities focused on improving health outcomes in support of the HIV prevention and care continuum (Status Neutral). Activities may be prescribed by an interdisciplinary team that includes other specialty care providers. Medical Case Management includes all types of case management encounters (e.g., face-to-face, phone contact, text messaging, and any other forms of communication). Key activities include completing an initial assessment of service needs; developing a comprehensive and individualized care plan; timely and coordinated access to medically appropriate levels of health and support services and continuity of care; continuous customer monitoring to assess the efficacy of the care plan; re-evaluation of the care plan at least every 6 months with adaptations as necessary; ongoing assessment of the customer’s and other key family members’ needs and personal support systems; treatment adherence counseling to ensure readiness for and adherence to complex HIV prevention and treatments; customer-specific advocacy; and review of quality and utilization of services.

Works collaboratively with an interdisciplinary team including prescribers, nurses, case managers, peer recovery/outreach specialists, and non-clinical staff. Responsible for delivering services in accordance with accrediting entities and local, state, and federal laws and regulations governing the practice. The Medical Case Manager may also be responsible for special projects as assigned by the supervisor and in accordance with the needs of the organization. If a Licensed Counselor, the provision of clinical supervision to other staff may be required.

Working Conditions:

1. Sits, stands, bends, lifts, and moves at least 50 pounds intermittently during working hours.

2. Works Monday to Friday, 8:00 AM to 5:00 PM.

Education and Experience:

1. Licensure as a Registered Nurse (RN) or Licensed Social Worker in the District of Columbia (LGSW/LCSW-C or LICSW) is REQUIRED.

2. At least one year of Medical Case Management experience required.

3. A minimum of one (1) year experience working with HIV case management or relevant adult/pediatric, community medical setting such as a clinic or hospital, required.

Improving community health through Holistic Care, Education, and Research. 4. Demonstrate knowledge of medical care coordination and continuity of care.

5. At least one year of experience developing Individualized Care Plans, documenting longand short-term goals and objectives to improve the customer’s health care outcomes.

6. At least one year of experience providing treatment adherence counseling to ensure readiness for or adherence to complex HIV regimens (Preferred, not required).

7. Knowledgeable about community resources.

Specific Requirements:

1. Comfortable serving under-represented and intersectional groups of individuals

including Black, Indigenous, and people of color (BIPOC); LGBQAI+; Transgender and

other gender nonconforming individuals; persons with HIV; individual who are homeless

or housing insecure; and other diverse communities.

2. Commit to working onsite and arriving no later than 8 AM each day.

3. Understand that receiving all recommended vaccines is mandatory at WHI in order to keep everyone we serve and each other safe. This will include Hepatitis B, flu and COVID-19.

4. Hope to stay at WHI for several years in order to learn and grow with us. We are proud of the internal and external training we provide for everyone on our team.

5. Understand that due to our rapid growth some of us work in shared office space.

6. Available to join our team within the next several weeks.

7. Exceptional communication skills, both written and oral, ability to positively influence others with respect and compassion.

8. Must possess the ability to make independent practice decisions when circumstances warrant such action.

9. Must be able to relate information concerning a patient’s situation to the supervisor, when warranted.

10. Strong work ethic built on a foundation of proactivity and teamwork.

11. Ability to navigate ambiguity with the aid of structured problem-solving techniques.

12. Computer proficiency in Microsoft Office.

Clinical Excellence:

1. Manage a caseload of patients with HIV, providing services including referrals and navigation support for medical and non-medical resources, treatment adherence counseling, and crisis intervention.

2. Completes initial case management screenings within required time frames to determine eligibility for services and appropriateness of case management services. The initial screening will include information about receiver support needs, health needs, insurance, housing, legal, social services, employment, peer-support, and other requested services.

3. Work in conjunction with medical care providers (e.g., case conferencing, attending rounds); ensuring all clients are case conferences at medical rounds at least twice per year. Notifies Psychiatrist of changes in patient condition.

4. Implement the medical treatment plan by providing counseling on

medication, appointment, and other treatment adherence issues (e.g., treatment adherence, housing and financial stability, transportation, employment, mental health and substance abuse treatment, family needs, etc.).

Improving community health through Holistic Care, Education, and Research. 5. Collaborates with all treatment providers (internal and external), as applicable and within scope of confidentiality to deliver high quality, coordinated care.

6. Determines appropriate disposition based on assessment findings, needs, strengths and available resources.

7. In collaboration with patients, the treatment team and community provider, creates comprehensive care plans and discharge plans with measurable goals and all activities outlined on the plan to connect patients with ongoing services, if needed. Modifies the care plan as patient conditions or needs change. Short- and long-term goals should focus on attaining, maintaining, and achieving positive health outcomes.

8. Monitor the patient’s follow-through with these services.

9. Provides access to Emergency Assistance (e.g., food vouchers, utility payment assistance, and transportation vouchers) as needed to promote and maintain positive health outcomes.

10. Completes all required documentation in accordance with agency standards including data and reporting requirements (e.g., Retention protocol and reports) charting notes in Electronic Medical Record.

11. Genuine interest and willingness to participate in clinical supervision with team and supervisor, adopting a culture of learning and continuous improvement.

12. Participates in Quality and Performance Improvement initiatives.

13. Adhere to professional boundaries by not transporting clients, not having dual relationships (e.g., serve as payee or accept power of attorney).

14. May be required to participate in onboarding, training activities, community outreach events.

15. If board approved clinical supervisor, may be required to provide clinical supervision.

16. Assist in building strategic relationships with community-based organizations.

17. Other duties as assigned.

The Washington Health Institute was founded with the mission of improving the health of the greater Washington DC Metro community by providing exceptional Primary and Infectious Diseases Specialty care services. The WHI team approaches the unique needs of each patient by providing holistic care, support, and patient education, while participating in innovative research that advances the quality of life for our patients.

We have worked hard to create a culture where everyone is treated with dignity and respect and one in which every employee gets and gives honest feedback so that all of us can grow and develop.

Employment Benefits:

• Competitive salary

• A 403(b) match up to 6%

• Comprehensive health, dental, and vision insurances

• Paid time off

• Professional development

• A culture that respects your unique and special talents

• Free parking

• Metro accessible, Red Line Brookland

get involved


The Washington Health Institute hosts medical students from George Washington University, Nurse Practitioner students from Duke University and overseas medical schools. Medical students will receive training and education in both primary care and infectious diseases specialty care. During this program, students will participate in the Washington Health Institute Journal Club and will have the opportunity to review and present on landmark studies in primary care, HIV infection, hepatitis and other infectious diseases. Students who get involved will gain experience coordinating with an interdisciplinary team of physicians, social workers, phlebotomists and medical assistants.

To apply, please email a resume and cover letter to [email protected] and include “Medical Student Rotations” as the internship of interest along with your available start date. All students must complete HIPAA training, sign confidentiality agreements and obtain a background check prior to their start date.


Washington Health Institute sponsors hardworking and dedicated MPH, MSW and medical students who have a special interest in contributing to our mission to uplift patients and maximize positive health outcomes. The quality training our graduates receive is exemplified in their post-training employment and residency program opportunities. Washington Health Institute is committed to teaching and mentoring the next generation of compassionate and highly competent healthcare workers. Join us to advance your career today! 

Application Instructions

Please email a resume and cover letter to [email protected] and include the internship of interest and your available start date. All students must complete HIPAA training, sign confidentiality agreements, and obtain a background check before their start date.

Available Internships 

Students will work closely with the Chief Executive Officer and the Chief Operating Officer to support all aspects of clinic operations, including clinical quality management, human resources, financial management, marketing, fundraising and proposal development. Students will get hands-on experience writing policies and procedures and leading quality improvement projects. Specific project areas may include optimization of healthcare referrals, promoting insurance access and implementing universal screening procedures. This opportunity is open to MPH and Macro MSW students (4 days per week preferred).

In this internship, students will contribute to outreach, education, testing and linkage to care efforts. Students will assist our Patient Navigator and Peer Support Specialist to identify youth who are at risk for HIV in the community to provide testing and safe sex education, to distribute safe sex kits, and to link appropriate persons to care for HIV treatment and prevention services. Outreach will be conducted at community sites – including but not limited to shelters, food pantries, health fairs and music venues. This opportunity is open to MPH and MSW students; (minimum 3 days per week).

Students will be able to support Washington Health Institute’s research efforts and will work closely with research staff and executives in improving clinical quality measures. Students will assist in QI project development, track data and progress, and develop QI reports. Students will be able to develop program policies and procedures. Students must provide proof of CITI training. This opportunity is open to MPH; (minimum 3 days per week).

In this internship, students will gain experience in all stages of the social work process – assessment, engagement, planning, intervention, evaluation and termination – within an outpatient healthcare setting. MSW students will work closely with social work staff at Washington Health Institute to help resolve patient barriers to healthcare and connect patients to resources to maximize their financial stability. Students will assist the Medical and Non-Medical Case Managers to coordinate referrals to community resources such as housing, employment, food, transportation, insurance, low cost prescription drugs, medical equipment and other healthcare services. This opportunity is open to MSW students (3 days per week preferred).

WHI hosts medical students from George Washington University and overseas medical schools. Students receive training and education in both primary care and infectious diseases specialty care. Students participate in the WHI Journal Club and have the opportunity to review and present on landmark studies in HIV, hepatitis and infectious diseases. Students will gain experience coordinating with an interdisciplinary team of physicians, social workers, phlebotomists and medical assistants.

Each year, WHI hosts one medical school graduate in a highly competitive year-long medical internship. The medical intern works closely with physicians in the overall management of patients to maximize health outcomes. The intern is assigned to review and discuss medical guidelines. Furthermore, the intern gains a rich experience working with an interdisciplinary team of physicians, social workers, phlebotomists and medical assistants. Foreign medical graduates are encouraged to apply. Applications are accepted from January 1st – March 30th. Candidates will be notified by April 15th.


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